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BEGIN:VEVENT
DTSTART:20211013T120000Z
DTEND:20211013T150000Z
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SUMMARY:Quality Customer Service
DESCRIPTION:Discover Keys to Attract and Retain Customers!\n\n\n\nGain insight into your customer service culture! Discover what leads to dissatisfaction and the processes you can implement to grow solid\, lasting relationships within the industry.\n\n\n\nBenefits of attending:\n\n	Offer consistent\, excellent customer service\n	Improve standing in the marketplace\n	Manage the customer experience rather than "winging it"\n	Gain practice in dealing with challenging situations\n	Handle difficult customers and situations while preserving relationships\n	Establish procedures for consistent execution\n\nTopics covered:\n\n\n	How to evaluate your customer service standards\n	Reasons behind customer dissatisfaction\n	Positive behaviors and avoiding customer service issues\n	Personal and organizational professionalism\n	Process and outcomes for consistently excellent customer service
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:14px\;"><span style="font-family:tahoma\;"><strong>Discover Keys to Attract and Retain Customers!</strong></span></span><br />\n<br />\nGain insight into your customer service culture! Discover what leads to dissatisfaction and the processes you can implement to grow solid\, lasting relationships within the industry.<br />\n<br />\nBenefits of attending:\n<ul>\n	<li>Offer consistent\, excellent customer service</li>\n	<li>Improve standing in the marketplace</li>\n	<li>Manage the customer experience rather than &quot\;winging it&quot\;</li>\n	<li>Gain practice in dealing with challenging situations</li>\n	<li>Handle difficult customers and situations while preserving relationships</li>\n	<li>Establish procedures for consistent execution</li>\n</ul>\nTopics covered:\n\n<ul>\n	<li>How to evaluate your customer service standards</li>\n	<li>Reasons behind customer dissatisfaction</li>\n	<li>Positive behaviors and avoiding customer service issues</li>\n	<li>Personal and organizational professionalism</li>\n	<li>Process and outcomes for consistently excellent customer service</li>\n</ul>\n
LOCATION:ABC Keystone 135 Shellyland Road Manheim\, PA 17545
UID:e.9294.6838
SEQUENCE:3
DTSTAMP:20260428T202251Z
URL:https://members.lancasterbuilders.org/events/details/quality-customer-service-6838
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