Providing Quality Customer Care
Seminar Description:
Effectively providing quality customer service in your organization:
- Define what quality customer service means to your organization
- The four types of customer service
- What makes customers upset and how you can prevent that
- Verbal and nonverbal communication messages
- Dealing with difficult customers
Providing Quality Customer Care
Date and Time
Friday Mar 18, 2016
1:30 PM - 4:30 PM EDT
March 18th, 2016
1:30pm - 4:30pm
Location
ABC Keystone Center for Construction Careers
135 Shellyland ROad
Manheim, PA 17545
Fees/Admission
Member - $99 per person before March 10
$85 for 3 or more registrants from the same company
$112 per person after March 10
Printed courtesy of www.lancasterbuilders.org/ – Contact the BIA of Lancaster County for more information.
204 Butler Avenue, Lancaster, PA 17601 – (717) 569-2674 – staff@lancasterbuilders.org