Quality Customer Service

Discover Keys to Attract and Retain Customers!

Gain insight into your customer service culture! Discover what leads to dissatisfaction and the processes you can implement to grow solid, lasting relationships within the industry.

Benefits of attending:

• Offer consistent, excellent customer service
• Improve standing in the marketplace
• Manage the customer experience rather than "winging it"
• Gain practice in dealing with challenging situations
• Handle difficult customers and situations while preserving relationships
• Establish procedures for consistent execution

• How to evaluate your customer service standards
• Reasons behind customer dissatisfaction
• Positive behaviors and avoiding customer service issues
• Personal and organizational professionalism
• Process and outcomes for consistently excellent customer service